M. AlvarezReplace front windowsNeeds approval
L. ChenWater through ceilingEscalated
P. ShahTrash pickup daysResolved
AI Inbox
Every resident email identified, matched to the right community and home, classified and prioritized.
Now accepting pilot communities in the San Francisco Bay Area
Every resident request, handled.
Montrux reads each community’s governing documents, drafts replies that cite the exact provision, opens the right workflow and follows up — bringing your managers in only when judgment is needed.
Works alongside your existing management software. No migration.
MA
Maria Alvarezjust now
Lot 14 · Sunset Oaks HOA
Replacing front windows
Can I replace my front windows with black-framed windows? We have a contractor lined up for next month.
- Request classified…Architectural request · resident verified
- Governing rule foundArchitectural Guidelines § 4.2 · p. 3
- Workflow openedARC application · 7 items requested · follow-up in 5 days
- Manager approval requestedDana R. · reply + workflow ready
- Resident reply preparedCites § 4.1 and § 4.2 · application checklist attached
Ready for one-click approval
EditApprove
The problem
Community management runs on inboxes, PDFs and memory.
Great managers spend hours a day routing questions they’ve answered a hundred times. The work that needs their judgment waits behind it.
Today
- Resident emails the manager
- Manager reads it between site visits
- Searches a 90-page PDF of CC&Rs
- Emails the board to ask
- Tracks it in a spreadsheet
- Follow-up slips
- Resident emails again
With Montrux
- Resident emails the community inbox
- Montrux understands the request
- Finds the governing provision — and cites it
- Opens the workflow and requests what’s missing
- Manager approves in one click, only when needed
- Follow-up happens on schedule
- Resolved, with a complete audit trail
Product
Not a chatbot. An operations layer that does the work.
Declaration of CovenantsArt. V § 5.2 · p. 4
No dog exceeding eighty (80) pounds at maturity may be kept on any Lot.
Quote verified against source
Association Brain
Answers come from that community’s CC&Rs, rules and amendments — with the section, page and verified quote.
ARC application3 of 4
Application form
Product specifications
Color samples
Contractor license & COI
Reminder scheduled · Thu
Workflows that move
Architectural requests collect what’s missing, send reminders and assemble the board packet automatically.
AI recommends
Send cited reply and open an architectural request
High confidence2 sources
ApproveEditReject
Human approval
Montrux recommends; your team decides. Approve, edit or reject — every choice is recorded.
- 09:31Email received
- 09:31Classified · Architectural
- 09:31Retrieved § 4.1, § 4.2
- 09:34Dana R. approved
- 09:34Reply sent · request opened
Complete audit trail
What came in, what the AI understood, which sources it used, who approved and what was sent.
Open
18
Awaiting approval
6
Escalated
1
Median first reply
11m
Sample data
Manager dashboard
Open requests, what’s waiting on whom, what’s urgent and how quickly residents hear back.
Capacity
Manage more communities with the same team.
Communities per manager is the number that decides margins in this business. Montrux takes the repetitive work off each manager’s desk so they can carry more portfolio without residents noticing a difference — except faster answers.
- Faster first responses
- Fewer repetitive tasks
- Follow-ups that never slip
- Less time searching documents
10
40%
50%
Capacity per manager
12.5communities
+2.5 vs. today
≈ 8 hours per manager per week returned to board, vendor and site work.
Illustrative model using your inputs — not a customer result. We’ll measure it on your own communities.
How it works
Useful in days, not quarters.
- 01
Upload your community documents
CC&Rs, bylaws, rules, architectural guidelines, amendments. Scanned PDFs are fine — we’ll handle onboarding with you.
- 02
Connect your inbox
Forward or CC a community address. Replies go out with your manager copied, so your records stay complete.
- 03
Let Montrux start handling the work
Requests are understood, answered with citations and routed. Your team approves what matters.
Trust
Powerful, and firmly under your control.
Human approval controls
Nothing consequential goes out without your team. Enforcement, fines and disputes are never automated.
Source citations
Every rule-based answer cites the document, section and page — and we verify the quote exists.
Complete audit history
An append-only record of every message, AI decision, approval and action.
Secure tenant isolation
Each company’s and community’s data is isolated by design, encrypted in transit and at rest.
Escalation for high-risk issues
Water, fire, injury, legal threats and fair-housing issues skip the queue and alert a manager immediately.
See how much of your workload Montrux can handle.
Send us a community’s documents and a week of resident email. We’ll show you what Montrux handles on your own data — for one community or hundreds.